We are committed to being here for our members. Our safety protocols always follow the current government requirements. This page is updated whenever changes are made.

We are enforcing our mandatory masks requirement with a "no mask, no entry" policy to protect and minimize the impact to our members and employees, their families, and the valley community as a whole. Your support and understanding is sincerely requested and greatly appreciated!

If you are unable or unwilling to wear a mask, we have many convenient tools for you to do your banking without visiting us. We would be happy to introduce you to these options. Call your branch or make an appointment today to speak with one of our helpful staff members.

For any general questions, or for tutorials on how to use self-serve banking services, please chat with our new chat bot, Val. She is always available to assist you! You can find her now in the lower right corner of every page of our site.

We continue to ask you to please use our ATMs, online banking, mobile app, and telelphone banking services whenever possible, rather than visit our branches. Please contact your branch or book an appointment now for assistance or to be set up for access to any of these safe and convenient self-serve options.

Appointments can now be booked as a phone or video call as well as in-person.
Book an appointment now

Small business relief programs

Canada Emergency Business Account (CEBA) - UPDATED June 30, 2021

Small Business Loan Guarantee Program: COVID-19 Response Stream - CLOSED

Canada’s COVID-19 Economic Response Plan

COVID-19: support for Nova Scotian businesses

Book an appointment now

A message from our CEO - March 23

Financial support for individuals

We have a number of payment relief options to support our members financially impacted by the COVID-19 pandemic. To learn more, please contact your home branch.

The CERB has ended. However, the CRA is continuing to accept and process retroactive applications for the Canadian Emergency Response Benefit until December 2, 2020 for periods between March 15 and September 26, 2020. CLOSED

Find support after CERB: If you continue to need income support, find out if you are eligible for Employment Insurance or other Recovery benefits. Transitioning to new benefits

Receiving EI or CERB support payments form the CRA? You can get your payments faster by signing up for direct deposit from within you credit union online account. Here's how: CRA Direct Deposit

Your health and safety are important to us

We recognize that COVID-19 is of serious concern for everyone and want to assure our members Valley Credit Union is taking care to safeguard the health and well-being of our members, employees, and their families.

Therefore, we respectfully ask you DO NOT visit our branches if either of the following apply:

• You are awaiting the results of a COVID-19 test,
• You are feeling unwell or experiencing cold or flu symptoms, or
• You, a family member, or anyone with whom you have recently been in close contact have travelled outside of Atlantic Canada within the last 14 days.

We ask all members to take advantage of our ATMs, online banking, mobile app, and telephone banking services instead of coming into the branch. Watch this video for a preview of how it works. These electronic banking services offer you a safe, secure, and easy way to complete your day-to-day banking needs such as:

• Check account balances
• View recent transactions
• Make bill payments
• Send an Interac e-Transfer®
• Transfer money between your accounts
• Deposit cheques (learn how)

You must be signed up for MemberDirect® to access our numerous electronic banking services. If you are not yet signed up or want more information on how to use our digital banking services please contact your branch:

We also want to assure you that we are taking all the required precautions to keep our branches clean and our members and staff safe. We are actively monitoring the situation and will take guidance from public health authorities.

We encourage you to stay informed about the facts surrounding COVID-19 and recommend the following links to qualified authorities:

Nova Scotia’s Public Health
World Health Organization
Government Travel Advice and Advisories

Thank you for your business and continued trust. Please continue to visit this page for further updates as they become available.

We’re all in this together. Be safe.

Fequently asked questions: