We can assist you here in branch, or if you prefer, ClickSWITCH™ can be accessed through online banking. Once logged in, simply select Payments from the left-hand navigation menu to access ClickSWITCH™.

If you cannot find the company you are looking for, there is an option to create that company from scratch. Simply click the Create New Depositor/Biller button to enter all the company details. ClickSWITCH™ will do the necessary research to find that company’s correct information and get the switch sent off to them.

Timing for each payment switch can vary depending on the type of payment, biller and method needed to switch the payment. Online banking bill payments are switched instantly. Automated payments and direct deposits typically take between 5-15 days to switch but can take longer depending on the merchant. It’s always a good idea to review your switch status page for the most current information regarding each switch.

Automated payments may take up to 10 days to switch. If your switch has a “Mailed” status for more than 10 days, it’s a good idea to contact the biller to confirm the switch or to see if the biller needs additional information.

Occasionally, after you have submitted a switch for processing, our research team determines that a biller requires you to update your banking information with them online. When this happens, your switch will show an “Action Needed” status. To see the details of the action you need to take, you can click on the Edit icon in the Actions column.

No, ClickSWITCH™ is a complimentary service offered within our free online banking.

Your billing account number is required by the biller to ensure your identity and to update the account information in their system.

The easiest way to check the status of a switch is to look at the “Status” column of your ClickSWITCH™ account. Switches that have been completed and confirmed by your biller will display a “Completed” status. Switches that are still in process will display a “Mailed” status.

You can easily add additional switches any time! Simply log back into your ClickSWITCH™ account and resume your session.

Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to “Completed”, or you’ve confirmed with your billers that your payment account information is updated in their systems.

Yes! Switch Concierge uses the latest in online encryption to gather and store your switch information. Additionally, our mailing facilities adhere to the highest industry standards regarding security of your personal information.

Please contact your representative from your credit union for assistance.

We recommend keeping enough money in your old account to cover each payment until the switch status is “Completed”. This is especially important for any payments that might be due during the 14 days after you initiate a switch.