Interac e-Transfer®

Interac e-Transfer^® is a convenient and secure way to send, request and receive money in minutes*. Anyone with an email address or mobile phone number and an account at a participating Canadian credit union or bank can use the service without sharing any personal financial information. Available through your online banking account or mobile app.

	Autodeposit Deposit money directly to your account, without having to answer a security question. This feature provides an additional level of security and peace of mind. Learn more
	Send Money Send up to $3,000 directly to anyone with an account at a participating Canadian credit union or financial institution using online banking or the mobile app. Learn more
	Request Money Request up to $25,000 directly from anyone on your e-transfer recipient list. Once accepted, the funds will be withdrawn and deposited into your account. Learn more

How do I access Interac e-Transfer®? Expand/Collapse

Sign in to online banking, Mobile Web and the Mobile App. Once logged in, simply select Transfers from the navigation menu to access Interac e-Transfer^®.

How secure is Interac e-Transfer®? Expand/Collapse

Interac e-Transfer^® is one of the safest digital money transfer services in the world. When the service is used, the money is transferred using established and secure banking procedures that financial institutions use to settle cheques, bank machine deposits and withdrawals. Money never travels by email or text - these are simply used to notify you that money was sent or requested, as well as provide instructions on how to deposit funds you receive.

What is an intercepted e-Transfer? Expand/Collapse

This occurs when a legitimate customer sends an e-Transfer to someone they know, but the money intended for the recipient is redirected into a fraudster’s account. A fraudster’s ability to intercept an incoming Interac e-transfer relies on a recipient’s email address has been compromised and isn’t the result of vulnerabilities in online banking or Interac e-transfer itself. Once a fraudster has access to an email address, they can “see” incoming e-transfer deposit instructions and, if they’re able to correctly guess the answer to the required deposit security question, they may seize the opportunity to deposit the funds into their own account. You can protect yourself against this type of fraud by taking extra safety precautions with your email and by registering for Autodeposit, which automatically deposits e-transfer funds into an account of your choice.

How do I protect myself from email account compromise? Expand/Collapse

There are several ways to protect your email account from being compromised. You should:

Use two-factor authentication for e-mail; most email providers have this feature.
Select a strong password for your email account and change it regularly.
Never use the same password across various accounts.
Be cautious not to click on any phishing links and ensure that you are only transacting with trusted websites, vendors, and people.

How do I use Interac e-Transfer® safely? Expand/Collapse

When using Interac e-Transfer^®, you should:

Register for Autodeposit. Autodeposit makes receiving money by Interac e-Transfer® more secure and more convenient. Once Autodeposit is set up, money you receive via Interac e-transfer® will be deposited directly into your account, reducing the risk of the funds ending up in the wrong hands.
Select a question and answer that is not easy for a third party to guess and cannot easily be found on social media. If the notification is intercepted, it will be harder for a criminal to answer and steal the funds.
Never share the answer to the security question via email or tex.
Immediately notify your credit union if you sense anything suspicious about your transaction.

Learn More

Have a further question about Interac e-Transfer^®? Review Interac's Frequently Asked Questions or talk to us today

If you are experiencing issues with Interac e-Transfer® or have questions, please contact us.

Did you know Interac e-Transfer^® allows you to...?

send and receive money directly from or to your existing bank account,
autodeposit recieved funds for added security,
keep your personal and account information private,
send/receive notifications by email or text,
add new recipients at any time,
view and manage pending transfers,
view e-Transfer history,
and so much more!

Autodeposit

Allows members to receive real time deposits of incoming e-Transfer transactions automatically into designated accounts. Members must register their email address(es) with Interac via online banking and then all subsequent 'Send Money' e-Transfers will be deposited immediately without the need to answer a security question.