We're Building Better Banking

Important Update: Banking System Upgrade Weekend

We want to ensure all members are aware of the schedule for our upcoming banking system upgrade. Here's what you need to know:

• Branches will close early on February 7th to prepare.
• Online and mobile banking will be temporarily unavailable over the weekend.
• There will be an impact on Interac e-Transfers between February 6th at 7 PM and February 11th. However, ATMs and debit card transactions will remain available over the weekend.

Please take a moment to review the full schedule, learn what steps you can take to prepare, and reach out to us directly if you have any questions.

This exciting upgrade, part of a system-wide initiative by Atlantic Credit Unions, will enhance your online and in-branch banking experience. Thank you for your patience and understanding as we work to Build Better Banking!

FAQs

1. Where can I find the full schedule and preparation tips?
   Visit our Member Info Hub: honestmoney.ca/valley

2. Not sure how to find your e-Statements?
   Watch the helpful videos below to learn how to access, download, and print your e-Statements.
   
   Here are some helpful FAQ's specifically related to the the banking system upgrades: 
   
   1. Mobile App - PDF opens in a new window
   2. Online Banking - PDF opens in a new window
   3. Small Business, Online Banking - PDF opens in a new window
   
   

Online Banking Alerts

As digital banking usages continue to rise, staying in the know on all activities within your Online Banking account is crucial. By setting up Online Banking Alerts, you can receive automatic alerts by text or email when certain activities are recorded on your account. This will ensure you are the first to know of any suspicious activity or transactions that occur.

The following alerts are available to all members:

1. Personal Access Code (PAC) Changed
2. New Payee Added
3. Online Banking Account Locked Out - Incorrect PAC
4. Online Banking Account Locked Out - Incorrect Answer to Security Question
5. Online Login
6. Interac® Online Payment authorized
7. Interac e-Transfer®
8. New Message Available

To learn how to set up your Online Banking Alerts on your computer, watch this video:

To learn how to set up your Online Banking Alerts in the app, watch this video:

Important:

• If you receive an alert for an actiity you did not perform, notify us immediately – your account information may be compromised.
• Review your account and statements regularly.
• If you suspect your account or information has been compromised, report it to us immediately.
• Alerts are only available for activities performed through online banking, mobile banking, or the app. Alerts will not be sent if changes are made through telephone banking or at the branch.
• Our privacy code ensures your personal information remains secure.