Building Better Banking – Upgrade Weekend (Feb 7-9, 2025)

To prepare for our system upgrade, branches will close early on Feb 7 at 1PM. A detailed schedule, your new Member ID, and important steps to prepare are outlined in the Member Information Hub and the letter arriving by mail.

• Member Info Hub: honestmoney.ca/valley
• Check your emails and mobile app for updates
• Need help? Contact your branch early with any questions

Important Service Update: Interac e-Transfer® Unavailable

Interac e-Transfer® services will be temporarily unavailable from Feb 6 at 7PM until Feb 11.

• Autodeposit will be turned off first, followed by sending and receiving.
• We recommend completing all transactions in advance to avoid interruptions.
• Stay updated through the Member Info Hub.

Using Multiple Debit Cards?

To avoid transaction issues during the upgrade, we may contact you by phone or email. If you have multiple debit cards, please reach out to discuss your options.

New Online & Mobile Banking Features

• Easier Account Management – Accounts may now be consolidated into a single, convenient view.
• New Member ID Required – After the upgrade, you’ll need your new Member ID (mailed to you) or use our lookup tool when logging in for the first time.

More details will be shared in the Member Info Hub.

Need Help?

Find answers in our FAQs and video guides on e-Statements, mobile banking, and more.

For full details on what's changing, visit: honestmoney.ca/valley.