Update Contact Information

person on phone with computer

Life can get busy, and we understand that change happens. Keeping your contact details up-to-date is essential for smooth banking experiences. Whether you've moved to a new address, changed your phone number, or updated your email, we're here to help you effortlessly manage your account information.

Updating your contact information will also secure your account and help protect you from fraudulent activities and allows us to have a reliable means to reach you and keep you informed on anything relevant to your account. Simply follow the steps below to ensure we have the most accurate information to serve you better:

  1. Login to your account on a computer / laptop*
  2. Select “Profile and Preferences” from the menu on the left
  3. Select “Change Contact Information”
  4. Complete the form, confirm, and submit!

You’re done! Have questions or need assistance? Our friendly team is ready to assist you. Contact your local branch or email vcu.admin@valleycreditunion.com or call 1-866-990-4044, and let’s ensure your account information is accurate and up-to-date!

Frequently Asked Questions about Updating Your Contact Information

Q: What kind of changes should I notify the credit union about? Expand/Collapse

A: You should notify us of any changes to your address, phone numbers, email addresses, or legal name changes.

Q: Why is it important to keep my contact information updated with the credit union? Expand/Collapse

A: Keeping your contact information current ensures the security of your account, helps prevent fraud, and allows us to keep you informed about important updates and new services.

Q: How does updating my contact information enhance my security? Expand/Collapse

A: Maintaining accurate contact details helps us protect your account from unauthorized access and fraudulent activities, ensuring your financial safety. It also ensures any account alerts or notifications for transactions reach you by text or email.

Q: What updates and notifications will I receive if my contact information is current? Expand/Collapse

A: You'll receive important updates about policy changes, security measures, and banking system updates or changes. From time to time, we may share new product offerings tailored to your account, but you can unsubscribe from those notifications if you are not interested.

Q: How do I update my contact information with the credit union? Expand/Collapse

A: Simply login to your account, navigate to the settings or profile section, and update your information there. If you need assistance, our friendly team is here to help. Never click a link to log into your online banking, please go to our website using a desktop or laptop on a secure internet or private connection that you trust.

Q: What if I've recently moved or changed my phone number or email address? Expand/Collapse

A: If you've made any changes to your contact details, it's essential to update them with us promptly to ensure uninterrupted service and personalized assistance.

Q: Will updating my contact information give me access to new services? Expand/Collapse

A: Yes, having the correct contact information on file allows us to provide seamless access to new products and services, ensuring you don't miss out on valuable opportunities and important changes.

Q: Can I contact the credit union if I have questions or need help updating my information? Expand/Collapse

A: Absolutely! Our team is always ready to assist you with any questions or concerns you may have regarding updating your contact information. Please contact your local branch directly to make any changes for you.

Q: What is the correct address formatting, according to Canada Post standards? Expand/Collapse

A: Please adhere to the following Canada Post standards when updating your address with the credit union:

  • Street Address should be uppercase letters
  • Postal Codes should be in uppercase letters and separate the first 3 characters from the last 3 characters
  • Avoid using punctuation
  • RR# and PO Box no longer comply and should be replaced by the civic address
Review and update your personal information! For assistance updating your information please email vcu.admin@valleycreditunion.com  call 1-866-990-4044 during business hours or visit your branch. Find my branch.
*You can only change your contact information in the full version of online banking by logging in and using the desktop browser version of our website. Please use a desktop computer or laptop or change your browser settings if using a tablet.