Frequently Asked Questions

How do I get the mobile banking app? Expand/Collapse

If you use an Apple device click here to go directly to the download page

If you use an Android device click here to go directly to the download page

Or search for "Valley Credit Union" in your device's app store.

Why won't the app work on my mobile device? Expand/Collapse

If you are using and Apple or Android device, it is possible that you are running an old operating system with which the app is no longer compatible. Please check the app's description in your app store for current system requirements.

How much does the mobile banking app cost? Expand/Collapse

It is free, however, the mobile app uses data when you are not connected to WiFi. We recommend that you only use secured or trusted WiFi connections.

Will the mobile app work if I have a shared of joint account? Expand/Collapse

Yes. Just enter your account details as you normally would.

What information do I use to log in to the mobile banking app? Expand/Collapse

Log in using the same account details and password as you use for online banking. You can access all the same accounts that you have through your online banking access. If you are not yet signed up for online banking, contact us today and we will get you set up in minutes.

Is my personal information as secure in mobile banking as it is in online banking? Expand/Collapse

Yes, personal information is just as secure in mobile banking as online banking. The login is password protected and Increased Authentication is supported.

Is my password saved on my device? Expand/Collapse

No, for your security, our mobile app does not save your password. However, your branch, account numbers, or any card numbers that you save using the “Remember Me” function (for quicker and easier login) are saved on the device. We take the precaution of encrypting all such data for your security. In addition, “remembered” numbers are hidden to further protect your information.

How up to date is the account and transaction information? Expand/Collapse

Just like with online banking, when you view your account balance using the mobile banking app, you see the current available balance. Likewise, when you view transaction history, you see the most recently posted transactions.

Will my mobile app work in a foreign country? Expand/Collapse

Yes, it will work in a foreign country. We recommend you check with your mobile service provider to learn about any roaming fees that may be applied to your data plan. Alternatively, you can use Mobile Banking if you have access to a secure WiFi connection or Mobile Text to recieve a variety of account information without an internet connection or data plan.

What if I lose my device? Expand/Collapse

If your phone should ever go missing, only the QuickView account balances can be viewed if you have activated this feature. Your account can only be accessed if someone knows your Personal Access Code (PAC). However, to be safe, we advise you log into your online banking to disable QuickView, contact your mobile service provider, and your branch

What is QuickView? Expand/Collapse

The unique QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to login first. Turn on QuickView under Settings/Preferences on the mobile app.

How do I remove the Valley Credit Union Mobile App from my phone? Expand/Collapse

Simply touch and hold the Valley Credit Union icon on your screen. An 'x' will appear on the upper-right corner of ALL your app icons. Touch the 'x' on the apps you wish to delete then click on the Home button to leave edit mode.