- Go to the "⚙️Manage Login Profile"
- Click the "🗑️garbage can icon" to remove the saved profile
- Enter your NEW MEMBER ID and current PAC (or password) to proceed
Last Updated: February 18, 2025
As an alternative, after the upgrades, you can use our LOOKUP tool to request your new Member ID - this option is available only to members who previously used online or mobile banking. You will notice a callout at the top of your login screen.
For business or organization members, your Group Member Login ID is the new, 11-digit number you will need to log in to online and mobile banking to access your business or organization’s accounts. Group Member Login IDs for your business/organization can be found in the letter which was mailed to the primary business owner on your account.
If you did not receive your Group Member Login ID information from the primary account holder, please reach out to them directly or contact us.
Before logging into online or mobile banking, we recommend removing any saved or memorized accounts, if applicable. You will then use your NEW Member ID or Group Member Login ID provided to you before the upgrades.
To remove saved profiles from the login screen:
If you experience issues logging into the mobile app, try uninstalling and reinstalling it from your app store. To clear your web browser cache, you can go to your browser's settings and select the option to "clear browsing data." You can also try the keyboard shortcut F5.
If problems persist, please contact your branch for support - we're happy to help!
For security reasons, multiple unsuccessful login attempts will temporarily lock your online or mobile banking account. If this happens, you can either wait for the lockout period to expire and reset your Personal Access Code (PAC) yourself or contact us for assistance.
Important: After the system upgrade, you must use your NEW Member ID for the "Forgot My Personal Access Code (PAC)" feature.
To turn on alerts and notifications in your mobile app:
Steps to register for Interac e-Transfer® Autodeposit in your mobile app:
1. Select "Interac e-Transfer®" tile
2. Select "Settings"
3. Select "Autodeposit"
4. Select "Add Email"
5. Complete the details and "Update"
6. Check your email and "Complete Registration"
Account activity will be broken out to before and after the upgrades. Please view your eStatements in online banking or talk to your branch if you require a copy of your account transaction history.
Head Office Contact Information
Main Telephone Number: 902-538-4510 or Toll Free 1-866-990-4044
Valley Credit Union Limited 5682 Hwy 1, Waterville Nova Scotia B0P 1V0
Valley Credit Union Limited (Valley CU) is a member of the Nova Scotia Credit Union Deposit Insurance Corporation (CUDIC), which at $250,000, provides the highest deposit insurance protection in Nova Scotia, Canada. Mortgage License #3000173
© Copyright 2025 Valley Credit Union Ltd. All rights reserved. Serving members in the Nova Scotia Western Zone or Annapolis Valley Region, including but not limited to Annapolis County, Kings County, and Hantsport in West Hants County.
® / ™ Trademarks are owned by, or use is authorized by, the Canadian Credit Union Association and Atlantic Central.